Port Authority

New Wayfinding System Directs Local Riders and Visitors to Transit in Downtown Pittsburgh

Port Authority of Allegheny County has unveiled a new wayfinding system that will make finding stops and getting public transit information easier than ever before.

County Executive Rich Fitzgerald asked the Authority to improve on-street transit information to make bus and light rail stops more obvious, and to provide better route and schedule information. Port Authority contracted with international design agency Connectpoint and developed the information system that was revealed today.

“Downtown Pittsburgh has thousands of signs directed at motorists, but it’s equally important for pedestrians to know where they can hop on a bus or grab a light rail vehicle to get them to where they want to go,” Fitzgerald said. “This new wayfinding will enhance the visibility of our transit system and make riding on public transportation easier.”

Port Authority’s wayfinding system features a mix of new signs, maps and digital screens to help people find transit locations and more easily reach their destinations; something that has also been a focus on the Port Authority’s Board:

“We want residents and visitors alike to be comfortable using the Port Authority and to make the information that we provide to be as easy as possible to understand,” said Bob Hurley, Chairman of the Port Authority Board. “As a Board, we know that this is an important first step in that goal and we look forward to the response and the continued improvements to the system moving forward.”

The wayfinding program includes:

  • 85 bus stops and poles that will include an abbreviated map and stop-specific route frequency information.
  • 65 solar-powered digital bus stops that will provide stop-specific real-time bus information.
  • 5 touchscreen ConnectPoint® Smartstops that will provide real-time bus information, route overview and trip-planning capabilities.

The functionality of our Connectpoint SmartStop gives riders the information they need, when they need it, and where they need it, leading to more confident riders who use our system more frequently

Katharine Eagan Kelleman
CEO, Port Authority of Allegheny County, Pittsburgh, PA

“This is the kind of game-changing infrastructure that will make our system easier to use and provide riders with information at their fingertips,” added Scott Vetere, Director of Service Planning, Port Authority of Allegheny County, Pittsburgh, PA

“We are excited to have teamed up with Port Authority to deploy the latest in wayfinding technology in Pittsburgh, recently selected as a smart city finalist for the U.S. Department of Transportation’s (USDOT) Smart City Challenge,” added Rick Wood, President and CEO, Connectpoint.  “Now available to Port Authority’s customers are CHK America’s ConnectPoint® Smartstop, the most successful interactive kiosks deployed in transit, and the Connectpoint Digital Bus Stops, the first of their kind in the U.S.”

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